Senior/Executive, Tenant Experience & Engagement

IOI Properties Singapore · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15,000,000 - 25,000,000
IOI Properties Singapore is seeking a dynamic and experienced Senior/Executive, Tenant Experience & Engagement to join our team in Bali. In this role, you will be responsible for enhancing tenant satisfaction and engagement, ensuring a seamless and enjoyable experience for our residents. This is a unique opportunity to contribute to a world-class property management company and make a significant impact on tenant satisfaction.

📋 Tanggung Jawab Pekerjaan

Develop and implement strategies to enhance tenant satisfaction and engagement.,Build and maintain strong relationships with tenants and residents.,Coordinate with various departments to address tenant concerns and requests.,Organize and participate in community events and activities to foster a sense of community.,Monitor and analyze tenant feedback to identify areas for improvement.,Collaborate with the marketing team to promote tenant benefits and services.,Ensure compliance with company policies and procedures related to tenant experience.,Provide exceptional customer service to tenants and residents.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or a related field.,Minimum of 5 years of experience in tenant relations, customer service, or a similar role in the property management industry.,Strong understanding of tenant experience and engagement best practices.,Excellent communication and interpersonal skills.,Ability to work well under pressure and manage multiple tasks simultaneously.,Proficiency in English, both written and spoken.,Knowledge of Indonesian culture and customs is a plus.,Familiarity with property management software and systems is a plus.

🛠️ Keahlian

Tenant relations managementCustomer service excellenceCommunity engagementFeedback analysisEvent planning and coordinationCross-functional collaboration
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