Debt Collection Officer - Phone-Based Collections Specialist

Join our dynamic financial services team as a Debt Collection Officer in Magelang, Jawa Tengah! In this critical role, you will be responsible for proactively contacting and reminding customers via phone to settle their overdue payments. Your efforts will directly contribute to maintaining the financial health of our clients and ensuring timely collections. With a strong focus on customer service and a deep understanding of financial products, you'll play a pivotal role in our debt recovery process.

At our company, we pride ourselves on our commitment to excellence and innovation. Located in the heart of Magelang, we offer a supportive and collaborative work environment where your contributions are valued. As a Debt Collection Officer, you will utilize advanced tools like CRM systems and debt collection software to manage and track your interactions efficiently.

📋 Tanggung Jawab Pekerjaan

• Proactively contact and remind customers via phone to settle overdue payments.
• Utilize CRM and debt collection software to manage and track customer interactions.
• Follow up on unresolved cases to ensure timely collections.
• Document all interactions and update records accurately.
• Provide excellent customer service and maintain a professional demeanor.
• Collaborate with the team to achieve daily and monthly collection targets.
• Stay updated with industry regulations and best practices in debt collection.
• Report on collection activities and provide regular updates to the team.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in debt collection or a related field.
• Proven track record in phone-based collections with a focus on customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Familiarity with CRM and debt collection software such as Salesforce or similar.
• Understanding of financial products and regulations.
• Ability to work under pressure and meet deadlines.
• High school diploma or equivalent, with additional certifications in debt collection or customer service being a plus.

🛠️ Keahlian

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