IT Support Specialist - J&T Cargo (Yogyakarta)

Join J&T Cargo as an IT Support Specialist in Yogyakarta and play a pivotal role in maintaining the technological backbone of our operations. In this dynamic position, you will ensure seamless functionality of IT systems, networks, and hardware, enabling our team to deliver exceptional service to our customers.

At J&T Cargo, we are committed to innovation and excellence. As an IT Support Specialist, you will work closely with our IT team to troubleshoot, resolve, and prevent technical issues, ensuring minimal downtime and maximum efficiency. You will also provide first-line support to our employees, helping them navigate the complexities of our IT environment.

This is an exciting opportunity to grow your career in a fast-paced, customer-centric environment. If you are passionate about technology and have a knack for problem-solving, we invite you to join our team in Yogyakarta.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT systems, including desktops, laptops, and servers.
• Monitor and manage network infrastructure, ensuring optimal performance and security.
• Assist in the deployment and maintenance of enterprise applications such as SAP and Microsoft Office 365.
• Conduct regular system audits and implement security measures to protect against cyber threats.
• Document IT processes and procedures to ensure consistency and compliance.
• Collaborate with the IT team to plan and execute system upgrades and maintenance activities.
• Train and support end-users on new IT systems and tools.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support roles, preferably in a logistics or warehouse environment.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Proficiency in using IT support tools such as ServiceNow, Zendesk, and remote desktop tools.
• Familiarity with enterprise applications like SAP and Microsoft Office 365.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals are a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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