Guest Journey Strategist - Luxury Hospitality

At Belitung Paradise Resorts, we redefine luxury through seamless, personalized guest experiences. As our Guest Journey Strategist, you will architect end-to-end guest interactions—from pre-arrival to post-departure—ensuring every touchpoint reflects our brand’s commitment to excellence. Based in the stunning Bangka Belitung, you’ll work in a dynamic environment where innovation meets hospitality, shaping the future of luxury travel.

In this role, you’ll collaborate with cross-functional teams to design and implement strategies that enhance guest satisfaction and loyalty. You’ll leverage data analytics tools like Google Analytics and Tableau to track guest behavior and preferences, using insights to inform strategic decisions. With a focus on continuous improvement, you’ll ensure our resort remains a preferred destination for discerning travelers.

Join us and be part of a team that transforms guest experiences into unforgettable memories. We offer a competitive salary of Rp 25,000,000 - Rp 40,000,000 per month, along with a comprehensive benefits package designed to support your professional and personal growth.

📋 Tanggung Jawab Pekerjaan

• Develop and implement guest journey strategies that align with the resort’s luxury brand identity.
• Analyze guest data using tools like Google Analytics and Tableau to identify trends and opportunities for improvement.
• Collaborate with marketing, sales, and operations teams to ensure seamless guest experiences across all touchpoints.
• Create and manage guest engagement programs to enhance loyalty and satisfaction.
• Monitor guest feedback and conduct surveys to gather insights for continuous improvement.
• Stay updated with industry trends and best practices in luxury hospitality.
• Present strategic recommendations to senior management and stakeholders.
• Ensure compliance with regulatory requirements and industry standards.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Marketing, or a related field.
• Minimum of 5 years of experience in guest experience strategy, with a focus on luxury hospitality.
• Proven track record of developing and implementing successful guest engagement programs.
• Strong analytical skills with proficiency in data analytics tools like Google Analytics and Tableau.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Certification in hospitality management or a related field is a plus.
• Fluency in English, both written and spoken.
• Ability to work in a fast-paced, dynamic environment with a strong focus on detail.

🛠️ Keahlian

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